Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. We can develop custom applications to use with vicidial, for example prime-number campaign automation or sending a custom dtmf before transferring the call to agent to name a few.Pros: First that you can download and install and use it completely 100% free, no strings attached. Let us know the requirements of your specific campaign and we can develop a custom form to present to agent and a report gathering portal for manager. That enable us to implement LCR and port rotation even if hardware does not support it. We can aggregate POTS lines and gateway ports to make it multi-channel single trunk. Contact us before purchasing the hardware as certain consideration have to be addressed before rolling out. You can however have different clusters for different teams or campaigns. We can deploy cluster for upto 250-300 seats. To start with more than 20 seats you need cluster installation right from the beginning.
At later stage if you want to expand new servers can be added to make it a cluster. For reliability RAID (Redundant hard-drives) can be used. We put web server, database server, telephony server, recordings and utility scripts all on single hardware machine. If you want to start with less than 20 TSR, single server is all you need. At times outbound call centers have to run dial level 8-10. Poor quality from ISP and VoIP providers in Pakistan makes it even tighter. As recommendation it is 20-25 seats per single server. There is no rule of thumb on determining how many seats single server can handle. There is all-in-one single server installation and multi-server cluster installation. For a turn-key solution please contact us even before getting your internet connection. Considering that we provide full consultation regarding server and network specs before installation. Not all but many components are compiled for your specific hardware so that you can achieve most number of seats and high dial levels.Ĭomplex design of VICIdial opens quality and capacity risks caused by server hardware and network setup. That’s right we build it from scratch and tune it for high-performance and high-security. It is one of the reason that we never use pre-packaged distributions. We understand its technicalities and take them serious. VICIdial is not a click to install software, it includes several components which need to be setup properly.
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